Privacy policy

Last Updated: October 21, 2024

This Privacy Policy describes how Reliée Studio (hereinafter, the "Site," "we," or "our") collects, uses, and discloses your personal information when you visit or use our services, make a purchase on reliee-studio.myshopify.com (hereinafter, the "Site"), or communicate with us in any other way regarding the Site (collectively referred to as the "Services"). For the purposes of this Privacy Policy, the terms "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other measures required by applicable law.

Collection and Use of Your Personal Information

To provide the Services, we collect and have collected personal information about you over the past 12 months from various sources, as detailed below. The information we collect and use depends on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, our users, and others.

Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and how you use our Services. The term "personal information" refers to information that identifies or describes you individually, as well as information that can be linked or associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly From You

The information you provide directly through our Services may include the following:

  • Contact details: Includes your name, address, phone number, and email.
  • Order information: Includes your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information: Includes your username, password, security questions, and other security-related information for your account.
  • Customer support information: Includes the information you choose to include in communications with us, such as when you send a message through the Services.

Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information; however, this may prevent you from using or accessing these features.

Information We Collect About Your Use

We may also automatically collect certain information about your interaction with the Services (hereinafter, "Usage Data"). To do this, we may use cookies, pixels, and similar technologies (hereinafter, "Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address, and other details about your interaction with the Services.

Information We Obtain From Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account details, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide the products or services you have requested.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the section below on Third-Party Websites and Links.

Use of Your Personal Information

Providing Services and Products

We use your personal information to provide you with the Services and fulfill our contract with you, including processing payments, fulfilling orders, sending notifications related to your account and transactions, managing your account, arranging shipping, and facilitating returns or exchanges.

Marketing and Advertising

We may use your personal information for promotional and marketing purposes, including sending promotional emails, SMS, or postal mail, and displaying product or service advertisements. This may involve using your personal information to better tailor our Services and advertising on our Site and other websites.

Security and Fraud Prevention

We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. If you believe your account has been compromised, please contact us immediately.

Cookies

Like many other websites, our Site uses Cookies. To learn more about the specific Cookies we use related to our Shopify store, please see Shopify's Cookie Policy.

Most browsers accept Cookies by default, but you can configure your browser to delete or reject Cookies. However, doing so may negatively affect your user experience and may cause some Services to function improperly.

Our Site also recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses or disclosures of your information.

Disclosure of Your Personal Information

We may disclose your personal information to third parties under certain circumstances, including:

  • With vendors and service providers who perform services on our behalf.
  • With business and marketing partners for advertising purposes.
  • When you request or consent to sharing information with third parties.
  • With affiliates and within our corporate group.
  • In connection with business transactions, such as mergers or bankruptcies.
  • To comply with legal obligations or enforce our terms of service.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided personal information, you may contact us to request its deletion.

Security and Retention of Your Information

We take reasonable security measures to protect your personal information; however, no security measure is perfect. We recommend avoiding sending sensitive information through unsecured channels.

The retention period for your personal information depends on various factors, such as whether we need the information to maintain your account, fulfill legal obligations, resolve disputes, or enforce contracts.

Your Rights

Depending on where you live, you may have the following rights regarding your personal information:

  • Right to Access/Know: You may request access to the personal information we have about you.
  • Right to Deletion: You may request the deletion of your personal information.
  • Right to Correction: You may request the correction of inaccurate personal information.
  • Right to Data Portability: You may request a copy of your personal information.
  • Right to Opt-Out of Sale/Sharing: You may request that we stop "selling" or "sharing" your personal information.
  • Right to Restrict Processing: You may request that we limit the processing of your information.
  • Right to Withdraw Consent: You may withdraw your consent where applicable.

You can exercise these rights by contacting us using the information below.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, you can contact us at info@relieestudio.com.

For data protection laws, unless otherwise specified, we are the data controller of your personal information.